5gjl Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") is issued by 5gjl ("5gjl," "we," "us," "our"), the operator of the online gaming platform accessible at https://5gjl.app. It describes how 5gjl collects, uses, stores, discloses, and otherwise processes personal data relating to users ("Players," "you") of the 5gjl platform. This Policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission of the Philippines ("NPC"). By registering a 5gjl account or using the platform in any capacity, you acknowledge that you have read and understood this Policy.

§1About This Policy

1.1 This Policy applies to all personal data collected by 5gjl in connection with the operation of the platform, including data collected via the 5gjl website, mobile application, live chat, email correspondence, and any other channel through which you interact with 5gjl.

1.2 This Policy should be read in conjunction with the 5gjl Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents with respect to data privacy matters, this Policy shall prevail.

1.3 5gjl is the personal information controller in respect of the data it processes as described in this Policy. Where 5gjl engages third-party service providers to process personal data on its behalf, such parties are bound by data processing agreements consistent with the requirements of the DPA.

§2Personal Data We Collect

5gjl collects personal data across several categories. The table below summarises the types of data collected and their primary purposes:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, government ID number (PhilSys, passport, driver's licence)	Account registration, age verification, KYC compliance
Contact Data	Mobile number (Philippine +63), email address, residential address	Account communication, OTP delivery, withdrawal verification
Financial Data	GCash account number, bank account details (BPI, BDO, Metrobank), transaction history	Payment processing, withdrawal verification, fraud prevention
KYC Documents	ID photographs, selfie with ID, proof of address	Identity verification, regulatory compliance, anti-money laundering
Gameplay Data	Games played, bets placed, wagering history, session duration, game preferences	Account operation, responsible gaming monitoring, fraud detection
Technical Data	IP address, device type, browser type, operating system, session identifiers	Platform security, fraud prevention, technical support
Communication Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, service improvement
Marketing Preferences	Communication opt-in/opt-out status, promotion redemption history	Personalised offers, promotional communications (where consented)

§3How We Collect Personal Data

5gjl collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or completing a responsible gaming self-assessment.
• Automated collection: Technical data collected automatically when you access the platform, including IP address, device identifiers, and session information via cookies and similar technologies.
• Third-party sources: Identity and fraud verification data from accredited KYC and anti-money laundering service providers; payment confirmation data from payment processors such as GCash, BPI, and BDO; publicly available information where relevant to fraud prevention or regulatory compliance.

§4Legal Basis for Processing

5gjl processes personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to fulfil our obligations under the 5gjl Terms and Conditions, including account operation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, anti-money laundering obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for 5gjl's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud detection, platform security, and responsible gaming monitoring, provided such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and the use of non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

§5How We Use Your Personal Data

5gjl uses the personal data it collects for the following purposes:

• Creating and managing your 5gjl account, including identity verification and security;
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Delivering gaming services, including live casino, slots, sports betting, bingo, and online sabong;
• Verifying your age (21+) and identity in compliance with PAGCOR regulations and anti-money laundering obligations;
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct;
• Monitoring gameplay for responsible gaming purposes, including identifying patterns consistent with problem gambling behaviour;
• Providing customer support and resolving disputes;
• Sending transactional communications including deposit confirmations, withdrawal notifications, security alerts, and account updates;
• Sending promotional communications where you have opted in, including information about bonuses, offers, and new games;
• Analysing platform usage to improve features, performance, and user experience;
• Complying with applicable Philippine law and responding to lawful requests from regulatory authorities.

We do not sell your personal data to third-party advertisers, data brokers, or marketing companies. Your data is used to serve you as a 5gjl player — nothing more.

§6Data Sharing and Disclosure

6.1 5gjl shares personal data with third parties only where necessary for the purposes described in this Policy and subject to appropriate safeguards. Categories of recipients include:

• Payment processors: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals;
• Game providers: Certified third-party game studios and live casino operators (such as Pragmatic Play, JILI, and PG Soft) who require certain account and gameplay data to deliver their services within the 5gjl platform;
• KYC and identity verification providers: Accredited third-party services used to verify your identity documents and screen against sanctions lists and other regulatory databases;
• Fraud prevention services: Technology providers assisting in detecting unusual login patterns, fraudulent transactions, and multi-account activity;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies, where disclosure is required by law or regulation;
• Professional advisers: Legal, accounting, and auditing firms engaged by 5gjl, subject to professional confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or sale of all or part of 5gjl's business, personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

6.2 All third-party data processors engaged by 5gjl are bound by data processing agreements that require them to process personal data only on 5gjl's instructions, to implement appropriate security measures, and to comply with the DPA.

§7International Data Transfers

7.1 Some of 5gjl's third-party service providers, including certain game providers and cloud infrastructure partners, operate servers located outside the Philippines. Where personal data is transferred internationally, 5gjl ensures that such transfers are subject to appropriate safeguards, including contractual clauses consistent with NPC standards, to ensure your data receives a level of protection equivalent to that afforded under the DPA.

7.2 By using the 5gjl platform and accepting this Policy, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines as described above.

§8Data Retention

8.1 5gjl retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and operational requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of 5 years after account closure, in compliance with PAGCOR requirements and applicable anti-money laundering regulations;
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Support communications: Retained for 3 years from the date of the last communication;
• Marketing preferences: Retained until you withdraw consent or object to processing.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to you.

§9Cookies and Tracking Technologies

9.1 5gjl uses cookies and similar technologies (including local storage and session identifiers) to operate and improve the platform. Cookies are small text files placed on your device when you access the 5gjl website or app.

9.2 The following categories of cookies are used:

• Essential cookies: Required for the platform to function, including session management and authentication. These cannot be disabled without significantly impairing your use of the platform.
• Performance cookies: Collect anonymous data about how the platform is used (e.g., pages visited, errors encountered) to help 5gjl improve performance and user experience.
• Functional cookies: Remember your preferences (e.g., language settings, game lobby layout) to personalise your experience.
• Analytics cookies: Help 5gjl understand aggregate usage patterns and measure the effectiveness of platform changes.

9.3 You may manage your cookie preferences via your browser settings. Disabling essential cookies will affect platform functionality. For mobile app users, relevant device permissions can be managed via your device's application settings.

§10Security Measures

10.1 5gjl implements technical and organisational measures appropriate to the nature of the personal data processed and the risks involved, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5gjl platform;
• Encryption at rest for sensitive personal data, including identity documents and financial information;
• Role-based access controls restricting personal data access to authorised personnel who require it for their legitimate job functions;
• Two-factor authentication (2FA) for player accounts and internal systems;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with NPC requirements.

10.2 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 5gjl will notify the NPC within 72 hours of becoming aware and will notify affected players without undue delay where the breach is likely to result in a high risk to your rights.

§11Your Data Privacy Rights

11.1 Under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by 5gjl:

• Right to be Informed: The right to know how your personal data is being processed, which this Policy is designed to fulfil;
• Right to Access: The right to obtain a copy of the personal data 5gjl holds about you and information about how it is processed;
• Right to Correction: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure or Blocking: The right to have your personal data deleted or blocked in certain circumstances, subject to 5gjl's legal retention obligations;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible;
• Right to Object: The right to object to the processing of your personal data for certain purposes, including direct marketing;
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.

11.2 To exercise any of the above rights, please contact the 5gjl Data Protection Officer using the details in Section 15. 5gjl will respond to all verified requests within 15 calendar days, or within any shorter period required by applicable law.

11.3 5gjl may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or amended at the request of unauthorised individuals.

§12Children and Minors

12.1 The 5gjl platform is strictly prohibited for use by individuals under 21 years of age, in accordance with PAGCOR online gaming regulations. 5gjl does not knowingly collect personal data from persons under 21.

12.2 If 5gjl becomes aware that it has inadvertently collected personal data from a person under 21, it will delete such data immediately and close the associated account. Any balance held in such an account will be handled in accordance with applicable regulations.

12.3 If you believe that 5gjl may hold personal data of a person under 21, please contact 5gjl's Data Protection Officer immediately at [email protected].

§13Third-Party Links and Integrations

13.1 The 5gjl platform does not contain links to third-party websites or services that are outside 5gjl's control. Game content delivered by certified third-party game providers within the 5gjl platform is subject to those providers' own data processing obligations, which are governed by 5gjl's data processing agreements with those providers.

§14Amendments to This Policy

14.1 5gjl reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. Material changes will be communicated to registered Players via email or a prominent notice on the platform at least 14 days before taking effect, except where changes are required immediately by law or NPC directive.

14.2 The version of this Policy published on this page is the current operative version. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the 5gjl platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.

§15Contact and Data Protection Officer

5gjl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy. If you have any questions about this Policy, wish to exercise your data rights, or wish to report a privacy concern, you may contact the 5gjl DPO through the following channels:

• Email: [email protected] (subject line: "Privacy / Data Rights Request")
• Live Chat: Available 24/7 on the 5gjl platform
• Operating Timezone: Philippine Standard Time (PST / UTC+8)

If you are not satisfied with 5gjl's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

This Privacy Policy was last updated in June 2026. The version published on this page supersedes all previous versions.